6 Ways Secure Business Messaging Enhances the Quality of Patient Care
According to a recent study, investors have spent more than 3 billion dollars in online health corporations last year. This capital is mainly spent on the efforts to reduce costs and boost patient care.
Research shows that with the increased adoption of mobile technology by the clinicians and hospitals in their day-to-day healthcare activities, there is a significant improvement in patient care, workflow, and organizational efficiency. So, how the mobile health technology benefits the patients?
1. Improved Communication
Communication prevents the occurrence of critical medical mishaps. According to Joint Commission “about 80% of the medical errors happen because of improper communication.” For example, when a patient is assigned to a new specialist or caretaker, improper communication may lead to inappropriate treatment and hence makes patient suffer. For doctors, the facility to send a secure message enables a real-time sharing of health data. It also eliminates the need for voicemail, email, and pagers which are usually not secure.
2. Better Workflow
Physicians spend half of their time in the documentation, prescribing medications, communicating with fellow physicians, responding to queries from patients and staff. According to a recent study, on a daily basis physicians devote more than 1.5 hrs of time on activities other than patient care. While nurses devote about 1 hr/day to track doctors for general information and clarifications.
With secure business messaging, physicians and nurses can save many working hours daily by getting in touch with physicians and pharmacists via a simple text message. This makes physicians and nurses use time effectively and provides better care to the patients.
Caretakers can use secure business messaging to remind their patients about using prescribed medications and to follow recommended healthcare practices. For example, pre-surgical processes intended to ease infections. According to a study, patients are comfortable with messaging their caretakers to discuss their health condition. Many clinicians use messages, voicemails and emails to send reminders to patients about taking antiseptic showers before a surgery.
4. Care Management
When clinicians and nurses work together on the care plan of patients, the facility to share electronic protected health information (ePHI) brings a great difference. Studies found that about 70% of secure texting users claim the unified mobile health platform provides improved patient care.
Almost each clinician in your institute carries a smartphone, and in most cases the device has PHI as a text message or email. This is not completely a bad one, smartphones help clinicians work more productively and serve the patients better. Caretakers rely on messages to discuss emergencies, admissions, diagnoses, transfers and other information about the patient with their colleague.
5. Engagement of Patient
When mobile technology is used to provide a solution, patients become encouraged to take accountability for their health. The students from the Boston University School of Medicine have built a computer-based phone interview system which increased the quality of care provided to pediatric patients during their regular appointments. In addition, Dr. William and associates have researched about the impact of the patient survey on the service of physicians. The results found that patients became well aware of their need to visit the doctor and their queries are answered promptly using mobile technology. On the other hand, using mobile technology physicians can solve the problem of offering many recommended services in a clinical environment. The secure messaging systems can improve compliance to guidelines and enhance the availability of required patient details.
Moreover, it is also found that messaging between patients and clinicians can enhance care in many scenarios and contributed to the healthy relationship between doctor and patient.
6. Increased Productivity
According to an assessment made by Journal of Medical Internet Research, use of secure messaging platform in the patient portal of U.S. Department of Veterans Affairs has helped patients to communicate better with their caretaker. It is also found that secure messaging tool can save resources and time by providing them round-the-clock access to their healthcare providers. Secure business messaging is being used by these patients to schedule appointments, fill prescriptions and get referrals, eliminating the need to visit the nearest VA facility or spending hours to explain the condition over phone. The research also revealed that messaging provided the confidence and facility to compose a question and send it to the healthcare provider without meeting them directly.
Secure Communications & Satisfied Patients
All this news represents the trend in m-health and it has no signs of slowing down. The secure messaging technology helps healthcare providers on different levels:
- Supports constant and synchronized patient care
- Nurtures instant communication among hospital staff; and
- Enhances discussions between doctors and patients
The opportunities to support doctors and patients using technology on secure m-health solutions will only upsurge. According to industry experts, the use of messaging or emailing can make the patient get associated with the healthcare provider.
To learn more about how secure business messaging helps your institution, click here.